About the position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Develops and executes the annual Operational Plan within assigned areas of operation to assist Military Affairs and the enterprise in meeting business goals and objectives. Independently performs complex work assignments and problem resolution that build relationships with outside organizations, increases USAA branding opportunities, enhances relations with members and prospects, and develops and implements outreach programs to select market segments. Leads the development and execution of initiatives that create a favorable image of USAA and its full range of products and services. Incumbents may be required to travel both locally and on extended overnight trips at a minimum of 120 days per year, which may include weekends. We are seeking a Military Affairs Representative Mid-level Navy with extensive staff and leadership experience at a major military command or higher headquarters. The ideal candidate should possess in-depth knowledge of military leadership structures and installation functions, as well as active-duty Navy and Naval Reserve Forces programs. This position requires the ability to work weekends and long hours, with at least 120 days of travel per year. Additionally, candidates should have experience in military community engagement, program development, and advocacy. [ Remote approved requisitions] This role is remote eligible position in the continental U.S. with business travel. Relocation assistance is not available for this position.

Responsibilities

• Meets with military installation senior leadership to build relationships and develop business opportunity events in support of military members and their families.
• Uses and applies broad knowledge of USAA's full range of business products, services and business processes and programs available to improve relationships with leaders, members and prospects.
• Serves as a resource to peers and team member including leading and training cross functional teams in the execution of face-to-face marketing and informational events.
• Identifies and understands the intended goals of Military Affairs and USAA.
• Works as a military expert with USAA lines of business and staff agencies when access to military installations is required or when military expertise is crucial to project success.
• Deepens existing relationships with senior military leaders to optimize business opportunities on and off military installations.
• Analyzes, identifies trends, and makes recommendations regarding market segments and effective resource utilization.
• Collaborates with management and marketing to develop initiatives and programs to reach members and prospects.
• Plans and negotiates installation marketing agreement as part of the installation marketing plan and strategy; this includes marketing tactics, placement, and timely and relevant messaging.
• Assist in leading installation marketing currency, creative rotation, and replacement.
• Analyze past campaign performance and adjust approach as needed to attain Marketing agreement success/return on objectives.
• Schedules and conducts Military Acumen Visits for USAA Leaders.
• Participates as an authority on enterprise-wide teams.
• Provides Military 101 training at New Employee Orientation and provides USAA Financial Readiness Training to ROTC Units and the military community.
• Audits Military communications developed by the enterprise for employee education to ensure accuracy and USAA mission relevancy.
• Represents all USAA lines of business and their products and services.
• Dialogues with members and provide feedback to senior management on issues, accolades and competitive intelligence.
• Runs assigned program expenses within annual budget.
• Contributes to employee understanding of critical aspects of military life and culture.
• Resolves issues and navigates obstacles to deliver work products.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 or more years of experience engaging in the military community.
• Possession of Military ID card required.
• Understanding tactical, operational and planning, understanding of program development and project tracking, and ability to develop and understand business metrics.
• Ability to use Microsoft Office products including Excel, Word and PowerPoint and other software to develop analyses, charts and supporting documentation.
• Meets and maintains all USAA safety driving requirements

Nice-to-haves

• Military assignment serving in a senior military leadership position.
• Staff and leadership experience serving at a major military command or higher headquarters.
• Extensive knowledge of military leadership structure and military installation functions.
• Extensive knowledge of Navy active-duty military, and Navy Reserve Forces programs and services.
• Ability to work weekends in support of Navy active-duty, and Navy Reserve Force activities
• Ability to work long hours and travel a minimum of 120 days per year to include extended overnight trips to include weekends.
• 10 years or more experience engaging in the military community.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.