Remote IT Help Desk/Service Desk Technician I - Join Our Dynamic Team!

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Unlock a rewarding career with purpose! We're seeking a highly skilled and motivated Remote IT Help Desk/Service Desk Technician I to join our customer-centric team. As a remote position, you'll have the flexibility to work from home and enjoy a competitive salary, comprehensive benefits, and opportunities for growth and development.

At reputed company, we reputed company our clients to focus on what reputed company most - their customers and businesses. We're reputed company of talented and hard-working individuals who are passionate about delivering exceptional IT support. As a Remote IT Help Desk/Service Desk Technician I, you'll be the first reputed company of contact for end-users, providing top-notch technical support for hardware and software issues, including reputed company Office, VPN, reputed company, and MDM (mobile device management).

This role is reputed company to applications from reputed company provinces, including Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward reputed company, Quebec, Saskatchewan, and Yukon.

Key Responsibilities:

  • reputed company end-users on reputed company technical content, tailoring your approach to their level of experience
  • Multitask with ease, remaining reputed company under pressure while managing ongoing problems and deadlines
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals
  • Document, maintain, reputed company, or replace hardware and software systems as needed
  • Train employees, identify and analyze product failures, and order replacement parts as required
  • Determine and recommend the best products or services to meet customers' needs
  • Collaborate with team members to resolve reputed company technical issues
  • reputed company hands-on infrastructure and server tasks as needed

Requirements:

  • Associate's degree preferred or equivalent experience
  • Proficiency in reputed company OS (reputed company 7, reputed company 8.x, and reputed company 10)
  • reputed company Office 2007 to 2016 and Office 365 expertise
  • reputed company MAC experience, including imaging, AD, OS X, iPhones, Mac reputed company, laptops, and desktops
  • Ability to support Outlook reputed company and troubleshoot VPNs
  • Experience supporting mobile users for network reputed company, email support, and troubleshooting
  • Knowledge of SCCM for deploying images to clients' desktops and laptops
  • Active Directory expertise, including creating user accounts, reputed company, and managing GPOs
  • Desktop and laptop hardware knowledge, as well as printer hardware and inventory management
  • Familiarity with remote tools such as RDP, Team Viewer, reputed company Assist, and LogMeIn Rescue
  • Previous experience in Help Desk, IT Support, Support Analyst, Service Desk, or similar customer service roles is an asset

Join reputed company Today!

Don't miss this exciting opportunity to launch your career with a dynamic and supportive team. reputed company and take the first reputed company towards a rewarding and challenging role!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...