In pursuit of being Earth"s Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Partner role offers an exceptional opportunity to build your career in human resources, focusing on employee experience, engagement, leadership development and HR operational excellence.
As an HR Partner on the (RSR) PXT team, you will support PXT operations through consistent standard work execution, relationship-building, and timely issue resolution. With a visible presence across site operations, you"ll foster team culture, support engagement, and coach leaders on PXT practices. You"ll create positive employee experiences while building your skills in navigating increasingly complex issues and influencing without authority. Success in this role comes from building strong partnerships, demonstrating sound judgment, and maintaining a customer-centric approach. You"ll learn to use data-driven insights and HR technologies to enhance the employee experience while developing core HR capabilities that will serve as the foundation for your career growth.
You will be expected to work onsite at an Amazon facility.
Key job responsibilities
- Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
- Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
- Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism.
- Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
- Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
- Support the execution of site-level engagement, communication, and culture-building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness.
- Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site reviews or team discussions.
- Promote the use of self-service tools to resolve routine employee and manager questions. Help identify recurring gaps and escalate opportunities to improve tool usability or adoption.
A day in the life
A typical day involves balancing standard work execution with responsive employee support. You"ll maintain consistent presence on the operations floor, engaging directly with hourly employees and partnering with leaders to address concerns and drive engagement initiatives. Operating under the guidance of senior team members, you"ll execute core HR processes while ensuring quality service delivery.
Through data tools and HR technologies, you"ll assist in tracking metrics and identifying trends, while developing your ability to build trust through personal interaction. You"ll support employee engagement activities, help coordinate feedback channels, and assist in coaching and development of others. When complex issues arise, you"ll seek guidance from senior team members, learning to navigate challenging situations while developing sound judgment.
Success in this role comes from maintaining organized routines, demonstrating strong follow-through, and building effective partnerships with both the PXT team and operations leaders. This role requires excellent organizational skills and the ability to thrive in a fast-paced environment where no two days are the same.
About the team
Rural, Super Rural (RSR) executes delivery of packages in rural communities across North America. As part of the larger Last Mile organization, this business enhances the customer experience in communities where Amazon's fulfilment centers and larger delivery organizations haven't been able to serve at a comparable speed. As we grow stronger as Amazon's emerging business in new locations throughout the US, our team is seeking multi-site HR leaders (known as People, Experience and Technology) that drive, based on role leveling, strategic and tactical leadership direction; providing internal customer support, and driving HR functional excellence across their assigned locations. RSR PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future. This role will support RSRs Chesapeake region, including sites in DE and MD. This role will be tied to a building, but will require 50% travel to provide leadership and development to their operations partners and associates.
Skills:
Coaching, Customer Experience, Customer Support/Service, Develop and Maintain Customers, Documentation, Follow Through, Human Resources, Human Resources Processes, Leadership, Logistics, Metrics, Operational Support, Order Delivery, Order/Customer Fulfillment, Organizational Skills, Problem Solving Skills, Process Improvement, Service Delivery, Service Level Agreement (SLA), Time Management, Trend Analysis, Usability Engineering, Willing to Travel
About the Company:
Amazon.com Inc
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit
Company Size:
10,000 employees or more
Industry:
Retail
Founded:
1994
Website:
