About Company

Mcel (Moçambique Celular) is the leading telecommunications provider in Mozambique, dedicated to connecting people and businesses across the nation. With a strong commitment to innovation, customer satisfaction, and community development, Mcel offers a wide range of mobile and data services. Our mission is to enhance lives through communication, fostering digital inclusion and supporting economic growth throughout Mozambique. We pride ourselves on our robust network, customer-centric approach, and a diverse team that drives our success.

Job Description

Are you a detail-oriented individual with exceptional listening skills and a knack for accurate typing? Do you thrive in a flexible, remote work environment? Mcel, Mozambique's leading telecommunications provider, is seeking a dedicated Work from Home Transcription Assistant to join our dynamic team. This is an incredible opportunity to contribute to our mission of connecting communities, leveraging your skills from the comfort of your home in Chimoio, Manica Province.

In this crucial remote role, you will be responsible for converting audio and video recordings into precise written text. Your work will support various departments within Mcel, including customer service, marketing, legal, and internal communications, by ensuring that our spoken content is meticulously documented and readily accessible. This can include transcribing customer interactions, executive meetings, promotional materials, training sessions, focus group discussions, interviews, and more. Accuracy, speed, and discretion are paramount, as the information you handle will often be sensitive and confidential.

Working remotely offers unparalleled flexibility, allowing you to manage your schedule effectively while maintaining high standards of quality and productivity. You will be an integral part of a forward-thinking organization that values clear communication and efficient information management. Mcel is committed to fostering a supportive environment for all its employees, providing the necessary tools and guidance to succeed in a virtual setup. If you are self-motivated, possess excellent linguistic abilities, and are eager to contribute to a company that impacts millions of lives across Mozambique, we encourage you to apply. This position requires a keen ear, an excellent command of Portuguese (and ideally English), and the ability to focus intently on complex auditory information to produce flawless transcripts. Join Mcel and help us bridge the communication gap, one accurate word at a time, contributing directly to the clarity and efficiency of our internal and external communications.

Key Responsibilities

• Transcribe audio and video recordings accurately and efficiently into written text.
• Proofread and edit transcripts to ensure grammatical correctness, punctuation, and proper formatting.
• Maintain strict confidentiality and security of all transcribed materials.
• Adhere to specified style guides and transcription guidelines provided by the company.
• Manage transcription workload to meet deadlines consistently.
• Identify and clarify inaudible sections or unclear speech in recordings.
• Communicate effectively with team members regarding project status and any challenges encountered.
• Utilize transcription software and tools effectively to enhance productivity.

Required Skills

• Exceptional listening skills and attention to detail.
• Proven ability to type accurately and quickly (minimum 60 WPM).
• Excellent command of Portuguese grammar, spelling, and punctuation.
• Proficiency with common office software (e.g., Microsoft Word, Google Docs).
• Strong organizational and time management skills.
• Ability to work independently and manage a remote workload effectively.
• High level of discretion and integrity when handling confidential information.

Preferred Qualifications

• Prior experience in a transcription, data entry, or administrative support role.
• Familiarity with transcription software and digital audio players.
• Proficiency in English or other local Mozambican languages is a plus.
• Diploma or certification in secretarial studies, communication, or a related field.

Perks & Benefits

• Flexible remote work environment from your home in Chimoio.
• Competitive monthly salary.
• Opportunity to be part of a leading telecommunications company.
• Professional development and training opportunities.
• Supportive and collaborative team culture.
• Contribution to meaningful projects that impact nationwide communication.

How to Apply

Interested candidates are invited to apply by clicking on the link below. Please ensure your CV highlights your typing speed, transcription experience, and proficiency in Portuguese. We look forward to reviewing your application!